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England and Wales Court of Appeal (Civil Division) Decisions |
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You are here: BAILII >> Databases >> England and Wales Court of Appeal (Civil Division) Decisions >> Ocean Healthcare Ltd v Sigma Pharmaceuticals Plc [2014] EWCA Civ 1468 (24 November 2014) URL: http://www.bailii.org/ew/cases/EWCA/Civ/2014/1468.html Cite as: [2014] EWCA Civ 1468 |
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ON APPEAL FROM THE MAYOR'S AND CITY OF LONDON COUNTY COURT
HIS HONOUR JUDGE BIRTLES
2MY50022
Strand, London, WC2A 2LL |
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B e f o r e :
LORD JUSTICE KITCHIN
and
LADY JUSTICE GLOSTER
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OCEAN HEALTHCARE LTD |
Appellant |
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- and - |
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SIGMA PHARMACEUTICALS PLC |
Respondent |
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Mr Richard Owen-Thomas (instructed by Everatt's Solicitors) for the Respondent
Further submissions received from the appellant on 17 and 18 November 2014
Hearing dates: Tuesday 22nd July 2014
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Crown Copyright ©
Lady Justice Gloster :
Introduction
Background
"3. There be standard disclosure by list in respect of the alleged non-delivery of invoiced goods by 1st November 2012.
4. Any request for inspection or copy documents is to be made within 7 days of service of the lists.
5. To assist the trial judge, the parties are to agree a schedule of invoiced goods which the Defendant alleges were not delivered by 29th November 2012. (The schedule should refer to the invoice, the goods, any purchase order, delivery note etc). "
""Oral Evidence
6. For the Claimant I heard first, Mr Paul Seaton and Mr Tom Robinson. They are self-employed drivers who are used by the Claimant. In addition, I was to hear Mr Javed Mohammed who was present in court to give his evidence, but it quickly became apparent that he was unable do so, because of his limited grasp of reading and spoken English. Finally, I read a witness statement of Mr Gupta Sahid, who was unable to attend. A Civil Evidence Act notice was served on 17th October 2013. Both Mr Mohammed and Mr Sahid are also self-employed drivers who were used by the Claimant at the material time. I obviously have to give much more limited weight to Mr Mohammed's and Mr Sahid's witness statements, because they were not available to be cross-examined, but I do note that they are similar in form to the evidence of Mr Seaton and Mr Robinson. For the Defendant I heard Mr Kamak Hussein [this is a transcription error and should be a reference to Mr Haider], who is the pharmacy manager employed by the Defendant
Credibility
7. Where the evidence of the Claimant's witnesses conflicts with that of Mr Kamak Hussein [this again is a transcription error and should be a reference to Mr Haider], I prefer the evidence of the Claimant's witnesses for the following reasons: (1) consistency with documents. The two live witnesses for the Claimant's evidence is consistent with the delivery notes, which I find as a fact are not forgeries as alleged by Mr Haider. In addition, the evidence of two witnesses who were not able to give evidence is also consistent with the delivery notes. (2) Consistency with other witnesses. Both Mr Seaton's evidence and Mr Robinson's evidence was consistent with each other and their evidence was consistent with the witness statements ofMr Mohammed and Mr Sahid. (3) Inherent probability. In my judgment, the Claimant's evidence is inherently more probable than the Defendant's case, which is that the delivery notes are a forgery. That is a bare assertion. I have, for whatever reason, seen no forensic evidence in this case. However, the audit trail is, in my judgment, clear. In addition there is an absence of contemporaneous complaint by the Defendant or Mr Haider as to the failure for non-delivery by the Claimant. By contrast, the two live witnesses, (Mr Robinson and Mr Seaton), evidence is convincing and consistent with the delivery notes attached to their witness statements. (4) Demeanour; I found Mr Seaton and Mr Robinson to be direct, straightforward witnesses who answered the questions that were asked of them and when there was something that was outside their knowledge they had said so. They were self-employed delivery drivers, delivering pharmaceutical products, purchased in by the Claimant for onward sale. The Defendant was one of a number of pharmacists to which Mr Seaton and Mr Robinson (and the other two drivers delivered). By contrast I found Mr Haider to be unconvincing and evasive in his answers. He was unwilling, or unable to answer a number of questions, which in my judgment, as the pharmacy manager he should have been able to answer. This is a small High Street pharmacy, it consisted, according to Mr Haider, of himself as the manager, one other member of staff and a pharmacist. Accounts were dealt with at the time by the late Mr Ali, who had offices elsewhere. So this was a small shop and as the manager, Mr Haider would have been aware of everything that was going on. I got the distinct impression that he was unwilling to answer a number of questions that he thought might have been embarrassing to his company's case. At times in his evidence he appeared to be almost reciting from a memorised script and sticking to it. I also noticed that he simply did not interact with counsel during cross-examination. Indeed, I thought the body language was quite expressive, because for much of tile time he had half turned away from counsel and was avoiding eye contact.
The Material Facts
8. Master Yoxall's judgment, to which I have referred, sets out the background to the case and I gratefully adopt it. The short facts seem to me to be these: the Claimant is a company which buys in and sells on pharmaceutical products to pharmacies. The Defendant is one such customer, or was one such customer, and was a small pharmacy, as I have described, it only operated from one shop and appears only to have had two members of staff, together with a qualified pharmacist with the accountancy work being dealt with elsewhere.
9. The documents show the way in which the business between the parties operated. Invoices were raised by orders sent by the particular client, in this case the Defendant, to the Claimant. An example of such an invoice appears, for example, at trial bundle page 354. That shows three separate orders on 30th May 2008, taken by three separate members of the Claimant's staff. These were all orders placed by, on the face of the invoice, by the Defendant The goods are then packaged up and they are then delivered by a number of one or more of a number of self-employed drivers utilised by the Claimant for this purpose.
10. Each driver would be visiting, in the course of the day, a number of pharmacies and chemists' shops. I accept the evidence given by Mr Robinson that what he received when he started were the goods packaged up in one or more packages or boxes, to be delivered to a particular pharmacy or chemist. There was an invoice, which it was his job to hand to the person receiving the goods at the pharmacy or chemist and a delivery note on which he was to obtain the signature of the person receiving the goods at the particular pharmacy or chemist. An example of the invoices is the one I have just referred to at trial bundle page 354. An example of the delivery note appears at trial bundle page 305. One can see that on that one for 30th April 2008, Mr Robinson's name appears on it as the driver and there follows a list of pharmacies to which Mr Robinson was to make a delivery. Ocean Healthcare appears at the top of the list and there were three packages. Mr Seaton and Mr Robinson explained in their evidence that the method was to mark the paper -- Mr Robinson particularly -- mark the delivery note making it clear the number of packages for the particular chemist. Thus at page 305 there were three packages to be delivered to Ocean Healthcare Limited. He would require a signature. In order to save time, because of the pressure of the workload, the drivers would not require the person taking delivery of the goods to sign each entry on the delivery note. Thus, for example, at page 305 there were three packages at the top of the page to be delivered to Ocean Healthcare, but only one signature. The same appears lower down in respect of another pharmacy, where there were four packages to be delivered. Only the first column has been signed. I accept the evidence of Mr Robinson that the reason for this was to save time.
11. The procedure was that the driver went into the shop, spoke to a member of staff, handed over the packages and an invoice and got a signature on the delivery note. In the case of the Defendant, Mr Robinson positively identified Mr Haider as a person who had signed his delivery note for the Defendant on a number of occasions. He also referred to the Mr Haider's brother as signing it. Thus that it did not matter particularly who signed the delivery note, providing it was signed by a member of staff.
The Issue
12. As identified by Master Yoxall, there is at trial bundle pages 244 to 246 a series of entries in date order. The first seven at the top of page 244, running from 3rd May 2008 to 5th December 2008, are marked "Missing DN." Mr Haider explained to me that that means a missing delivery note. Having searched the documents he can find no delivery note for any of those alleged deliveries by the Claimant. That amounts to a total sum of £1,108.80 together with VAT. By far the majority of the remainder of the entries on 244, the whole of the entries on 245 and the top of page 246 are a list of deliveries for which the Claimant says that the goods were delivered and Mr Haider, on behalf of the Defendant, says were not delivered. They total £21,376.71 together with VAT.….
13. The issue for me, as counsel agreed, is whether or not these goods were delivered. For the reasons I have given on credibility, I prefer the evidence of the Claimant's witnesses to that of Mr Haider. I find as a fact that the deliveries listed at pages 244 to 246, which are in dispute, were delivered to the Defendant's premises and were signed for. There are some missing delivery notes, but perhaps given the passage of time, as this happened in 2008 and 2009 that is not surprising and in any event they are, in my judgment, De minimis.
14. It is only necessary I think to give one example. I do not propose to trawl through this very substantial bundle, but if one turns to the trial bundle at page 354, one sees the invoice, dated 30th May 2008, and across the page at 355, one sees the delivery note which has been signed across all three parts where a signature is required.
15. As I say, the issue in this case is whether or not the delivery was made. In giving his evidence I found Mr Haider's various explanations to be simply untenable. At one point he appeared to be blaming the Claimant itself. At another point he appeared to be blaming their systems and at another point he appeared to be blaming the drivers, offering such an explanation as: "Well, perhaps they were mixing their delivery and they signed the form but did not deliver the documents." There is more than adequate material in front of me for me to find as a fact that the deliveries were made."
The appellant's grounds of appeal
i) the judge:
a) failed to make all necessary findings of fact;
b) failed to address material evidence;
c) failed appropriately to apply the burden of proof;
d) erred in law;
ii) the appellant did not have a fair trial because it did not have a reasonable opportunity to plead its case in relation to what was said to be a fresh allegation made at trial, that Mr Haider, and his brother, Mr Abbas Shaikh, had signed various delivery notes;
iii) the appellant was entitled to rely on fresh evidence, namely the report of Miss D Jaffe, handwriting expert, sent under cover of letter dated 28th November 2013 which concluded that there was "dependable evidence for the proposition that neither" Mr Haider nor Mr Shaikh were the authors of the signatures on certain of the delivery notes;
iv) the order made in relation to the costs was wrong.
i) at paragraph 5 inter alia that:
"The Learned judge confined his findings of law and fact to the sole question whether he accepted the evidence of the Claimant's self-employed delivery drivers that they had made deliveries on the days shown in certain delivery records. Accordingly he did not:
- make a finding as to the placement of purchase orders (or, if this was implicit, he did not give any reasons that he's finding);
- make a finding that what had been delivered was in accordance with the purchase order(s) (if any);
- consider the state of the account";
ii) at paragraph 6 inter alia that:
a) despite the order of Master Yoxall no purchase orders were in evidence; original delivery notes were missing and were said to have been destroyed after exchange of list of documents notwithstanding that the appellant had requested inspection;
b) there were no prior demands for payment of the 2008 alleged purchases until the commencement of proceedings; the respondent had failed to provide any evidence that it had chased the payment of the 2008 alleged invoices;
c) at paragraph 8 inter alia that the appellant had requested that the respondent supply the identity of the individual it alleged to have signed the delivery documentation at the appellant's premises; the respondent had replied that it was not possible to do so but at trial the respondent's witness, Mr Robinson, a delivery driver alleged for the first time that delivery documentation had been signed by Mr Haider or by his brother, Mr Abbas Shaikh.
Permission to appeal
""This case concerns fact only and it is very unusual to grant PTA in such a case, particularly where the judge's conclusion relies, in part, on his assessment of the oral evidence of witnesses at the trial. However, there are disquieting issues raised by the Grounds of Appeal (Nos 5-9) and I am satisfied that there is a reasonable prospect of persuading the court of appeal that one or more of those should succeed. I am also persuaded that there are reasonable grounds for introducing fresh evidence on appeal, but the final decision on that should be taken by the court hearing the appeal. In the meantime, the fresh evidence should be prepared so that it can be adduced de bene esse at the hearing."
He also granted a stay of execution pending appeal.
The appeal
The appellant's submissions on the appeal
i) the judge had wrongly narrowed down the issues in contention between the parties to the issue of delivery of goods, so that he had wrongly fettered what he could consider; in fact whether orders had been placed and whether they had been paid for and whether they had been invoiced were still in issue;
ii) there was no statement of truth from the respondent that the invoices were true or as to the outstanding amount at the start of the trial; there were discrepancies between the various amounts which had been claimed by the respondent in the claim form and subsequently;
iii) it was surprising that there had been no demand by the respondent for payment in respect of the 2008 deliveries; that was unusual in circumstances where, in the original particulars of claim, the respondent had pleaded that "a further amount of £12,724 was carried forward from previous purchases between April 2008 to December 2008";
iv) there were some unusual features of the case by the time of, and at, the trial: in particular:
a) the respondent appears to have called no evidence as to how orders were received from the appellant, how these were entered into the respondent's computer system and how these were translated into deliveries to be made by the respondent's delivery drivers, who were (wholly or mainly) self-employed; there appeared therefore to be no direct evidence to prove the respondent's case that the appellant had indeed ordered the goods;
b) goods were normally ordered by the appellant online and the software system was maintained electronically by the respondent but the electronic records had not been disclosed; the respondent had informed the appellant that the electronic database was no longer available, as it had been "wiped";
c) the respondent did not supply any purchase orders;
d) the respondent did not supply any evidence of having sent any reminders or chasers in respect of the deliveries in 2008;
e) invoices were said to have been supplied only with deliveries (but the deliveries were denied by the appellant);
f) the respondent had not made original invoices available for inspection although the respondent's solicitors had indicated that they would be made available; the appellant continued to challenge the invoices;
g) the respondent's particulars of claim did not adequately set out the amounts being claimed and there had never been any amendment of the particulars of claim; the judge wrongly stated at paragraph 2 of his judgment that the particulars of claim had been modified by the order of Master Yoxall; but there was no order on the court file ordering that the claimant had permission to amend its particular of claim;
v) the judge should not have taken into consideration the evidence of Mr Java Mohammed, one of the respondent's delivery men, who provided a statement but, because of language difficulties, was unable to give evidence orally or be cross-examined; the judge accepted that he was responsible for 66 deliveries to the Appellant worth £18,027.65, which amounted to 84% of the deliveries; in any event the judge should not have given such evidence any weight;
vi) the judge wrongly accepted other evidence from the respondent's delivery men; in particular the judge should not have relied upon the oral evidence of Mr. Robinson at trial that Mr. Haider and his brother Abbas Shaikh had signed for the deliveries in circumstances where both men denied this or, after the passage of time, that Mr Robinson had made the relevant deliveries.
The respondent's submissions on the appeal
Discussion and determination
Disposition
Lord Justice Kitchin
Lady Justice Arden